RETURNS & REFUNDS.

If you need to cancel or return an order, email us with your order number. We will provide the return instructions and address.

Change of mind

For most online clothing orders, you may tell us you wish to cancel within 14 days of receiving the goods. You then have a further 14 days to send them back. We refund the returned goods and the basic delivery charge where required by law, using the original payment method. You are responsible for return postage for a change of mind. You may inspect and try on clothing as you would in a shop; a deduction may apply if handling has reduced its value.

Faulty or incorrect items

If an item is faulty, damaged or not as described, contact us promptly. Your statutory rights are separate from the change-of-mind period. We will arrange the appropriate remedy and cover reasonable return costs where required.

How to contact us

Email sales@sandycroftworkwear.uk with your order number and the item concerned. We will provide the appropriate return instructions and address. Our registered office is not a customer collection or returns counter.

We will process a change-of-mind refund within 14 days of receiving the goods back or proof that they were sent back. Your statutory rights are not affected.